Frequently Asked Questions
Here you can find an overview of the most asked questions about our service. Still something unclear? Please reach out to email@example.com
Gooster is a chatbot concierge for hotels, to help them increase engagement, revenue and guest satisfaction through Messaging.
The service includes recommendations of what to see and do in the city, discounted tickets for tours, attractions and events, as well as all the information regarding hotel services and offerings.
The service runs on the Facebook business page of your hotel and works instantly through Facebook Messenger for your guests. The guests do not have to download an app or create an account, it’s instantly accessible for them. From the hotel’s side, it does not require any integration with the property management system.
Currently our service works on Facebook Messenger, meaning that it’s connected to your Facebook Business Page. We can also support other platforms for Messaging, including a web widget for your website.
No, our service is relevant for any travel related company that wishes to extend customer lifetime value and increase engagement with their customers. Our service is suitable for Online Travel Agencies, Airlines, Car Rental companies etc.
Our service is powered by Artificial Intelligence and does not require additional staff. If a request cannot be handled by the service, the guest has the opportunity to message or telephone the Front Desk, instantly via the service.