Frequently Asked Questions
Here you can find an overview of the most asked questions about our service. Still something unclear? Please reach out to [email protected]
Gooster is a hotel chatbot, powered by artificial intelligence, helping hotels increase revenue, engagement and guest satisfaction, instantly through Messaging.
You can customize your chatbot to your exact needs, including direct bookings, recommendations of what to see and do in the city, discounted tickets for tours, attractions and events, as well as all the information regarding hotel services and offerings.
The service runs on the Facebook business page of your hotel and works instantly through Facebook Messenger for your guests. The guests do not have to download an app or create an account, it’s instantly accessible for them. It’s also possible to have the chatbot as a widget on your website.
Currently our service works on Facebook Messenger, meaning that it’s connected to your Facebook Business Page. We can also support other platforms for Messaging, including a web widget for your website.
At the moment, we can offer the most value in the hotel segment. Reach out to us if you want this for your industry.
Our service is powered by Artificial Intelligence and does not require additional staff. If a request cannot be handled by the service, the guest has the opportunity to message or telephone the Front Desk, instantly via the service.